Questions
The things people ask before they start. If yours is not here, write to us and it probably should be.
Making the ad
- What do I actually have to upload?
- One thing. A product photo, a store URL, a script, or a clip you already shot. Scene, voice, captions and reframing are generated around whatever you give it.
- Do I need to film anything or hire an editor?
- No. That is what the AI UGC actors and product-in-scene treatments are for. If you already have footage, upload it and the studio recuts and reframes it instead.
- What types of ads can I create?
- UGC testimonial, spokesperson, product in scene, unboxing, screen recording, and motion graphics. Each renders across the placements you select.
- Will it actually fit the placement?
- Yes, and that is the whole design. Every concept is generated against the placement's aspect ratio and duration cap rather than one master cut squeezed into eight shapes.
- Can I edit what comes back?
- Concepts are drafts, not locked files. Copy the hook and script out, change anything, and rebuild the set as often as you need.
The AI actors
- Are the UGC actors real people?
- No. They are AI presenters, and we label them that way everywhere. If your campaign needs genuine creator footage, hire creators — we are not going to pretend otherwise.
- Are AI-generated ads allowed on the platforms?
- Policies differ by platform and change often, and several now require AI-generated content to be disclosed. You are responsible for checking the current rules of the platform you publish on before the ad runs.
- Can I use the output commercially?
- Yes. You own the concepts and creative the studio generates for you, on every plan including the free tier. The terms set out the full wording.
Plans and generations
- How is a generation counted?
- One submitted brief is one generation, however many placements it covers. A brief across eight placements still counts once, and rebuilding that same brief is included.
- Do unused generations roll over?
- No. The monthly allowance resets on your renewal date and does not accumulate. We would rather say that plainly than bury it in a credits table.
- Do I need a card to try it?
- No. The free tier gives you 25 generations a month with no card and no trial clock. Create an account and you are in the studio straight away.
- What happens if I hit the free limit?
- Generation pauses until your next reset, or until you upgrade. Nothing you have already built is removed.
- Can I change plans later?
- In both directions. Upgrades apply immediately and are pro-rated; downgrades take effect at the next renewal.
Your data
- Do you train on my briefs or my footage?
- No. What you upload stays in your workspace and never enters a shared model. The privacy policy sets out what is collected and how long it is kept.
- Who can see what I upload?
- Only your workspace. Support staff do not open your files unless you ask us to look at something specific.
Still stuck?
Support replies within one business day. If you would rather just try it, the free tier needs no card.